Shipping Policy
SignageShopp provides reliable delivery throughout the EU, the United Kingdom, Switzerland and Norway. Shipping is free on orders of €50 or more; for orders under €50 we charge a flat rate of €6.95. Below you will find all information about our shipping methods and delivery times.
1. Shipping Methods
We work with reliable delivery services:
- PostNL – Standard parcel post within the Netherlands
- DHL – Express and international shipments
- DPD – European deliveries
- Own delivery – For large signage products in the Haarlem area
2. Delivery Times
The delivery times below are indicative and apply from the moment of shipping:
| Destination | Delivery time | Cost |
|---|---|---|
| Netherlands | 5-13 business days | Free from €50, otherwise €6.95 |
| Rest of EU (Belgium, Germany, France, etc.) | 3-15 days | Free from €50, otherwise €6.95 |
| United Kingdom, Switzerland, Norway | 3-15 days | Free from €50, otherwise €6.95 |
* Delivery times for custom-made products (custom signage) are longer. You will receive a specific estimate with your order.
3. Shipping Costs
Shipping is free on orders of €50 or more. For orders under €50 we charge a flat shipping fee of €6.95. You will always see the exact amount at checkout.
4. Track & Trace
After shipping, you will receive a track & trace code by email to track your order. You can also track your order via your account on signageshopp.com under "My Orders".
5. Delivery Issues
If you experience delivery issues, you can:
- Package not received: Check the track & trace status. Contact us 3 business days after the expected delivery date
- Damaged package: Take photos of the damage and contact us immediately
- Wrong product received: Contact us and we will arrange the correct delivery
6. Pickup
For selected products and large orders, we offer the option to pick up at our office. Choose "Pickup" at checkout and we will contact you to schedule a pickup time.
7. International Shipments
For deliveries outside the EU, additional import duties, VAT and customs fees may apply. These costs are at the expense of the recipient.
- Check with your local customs for applicable import rules
- SignageShopp is not responsible for delays caused by customs clearance
- All required documentation is provided by us
Questions about this policy?
Feel free to contact us. Our team is happy to help.